Patient Access & Care Coordinator

Summit Health; Town of Clifton (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability insurance

Vision benefits

FSA

401k plan

Job summary

Summit Health is seeking a Patient Service Representative to join VillageMD network offices in New York. You will greet visitors, manage registration, answer calls, and ensure smooth patient flow while delivering exceptional customer service.

The role requires a high school diploma, basic computer skills, English proficiency, and knowledge of medical terminology. EHR and practice management system experience preferred; possible travel to satellite offices.

Qualifications

• High School Graduate or GED required.
• PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks.
• Knowledge of medical office terminology preferred.
• Basic proficiency with computers.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

Skills

Excellent customer service

English communication

Organization

Multi-tasking

Basic computer skills

Education

High School Diploma or GED

Tools

EHR

Practice Management System

Windows-based computer

Job description

Summit Health is seeking a Patient Service Representative to join VillageMD network offices in New York. You will greet visitors, manage registration, answer calls, and ensure smooth patient flow while delivering exceptional customer service.

The role requires a high school diploma, basic computer skills, English proficiency, and knowledge of medical terminology. EHR and practice management system experience preferred; possible travel to satellite offices.