Patient Services Specialist

Summit Health Management; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Benefit eligible

Job summary

Summit Health Management is seeking a Patient Service Representative/Medical Receptionist to join our multispecialty network. The role involves greeting visitors, managing patient flow, scheduling, verifications, and billing tasks across sister Lab locations within the region.

The ideal candidate will have a High School Diploma or GED, excellent English communication, and prior front-doffice experience. Office tech skills, including EHR and practice management systems, are preferred.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Previous Patient Service Representative / Medical Receptionist experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers the telephone promptly, directs calls, takes messages, and delivers to appropriate staff.
• Informs patients of delays and assists with patient comfort during delays.
• Posts all self-pay charges, collects payments, and provides receipts.
• Accurately reconciles daily payments and deposits.
• Reconciles billing slips to daily schedule.
• Opens and closes batches, reconciles collections, and documents corrections.
• Scans insurance cards and processes insurance verifications in the online system.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately per department guidelines; uses waitlist when applicable.
• Confirms future appointments as needed.
• Reviews Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests and procedures.
• Works with Patient Care Resources for pre-authorizations.
• Completes referrals per guidelines and enters into the system.
• Communicates problems or concerns to the Office Supervisor/Manager promptly.

Skills

Customer service

English communication

Multitasking

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR

Practice Management System

Job description

Summit Health Management is seeking a Patient Service Representative/Medical Receptionist to join our multispecialty network. The role involves greeting visitors, managing patient flow, scheduling, verifications, and billing tasks across sister Lab locations within the region.

The ideal candidate will have a High School Diploma or GED, excellent English communication, and prior front-doffice experience. Office tech skills, including EHR and practice management systems, are preferred.