Patient Experience & Registration Specialist

Summit Health; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Summit Health is seeking a Patient Service Representative (PSR) at CityMD in New York for a seasonal role ending 2/13/27. You will welcome patients, register them, and coordinate with the team to ensure timely service.

Strong communication, multitasking, and empathy are essential in handling inquiries and insurance questions. Responsibilities include greeting patients, managing intake, updating records, assisting with paperwork, and maintaining a courteous, efficient service environment.

Qualifications

• High School Degree or GED required.
• Experience in high-volume/high-intensity service environment preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and 55 wpm typing.
• Flexible/adaptable in a changing environment.
• Passion for helping others in healthcare.
• Ability to interact effectively with physicians, patients, and staff.
• Bilingual skills preferred based on site location.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and other appointments.
• Enter/update patient information in system.
• Assist patients with completing paperwork.
• Scan, update, and file medical records.
• Answer phone calls promptly and politely.
• Process insurance information and verify eligibility.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and patient inquiries.

Skills

Excellent communication

Typing 55 wpm

Customer service

Team player

Bilingual

Education

High School Degree or GED

Tools

Computer proficiency

Job description

Summit Health is seeking a Patient Service Representative (PSR) at CityMD in New York for a seasonal role ending 2/13/27. You will welcome patients, register them, and coordinate with the team to ensure timely service.

Strong communication, multitasking, and empathy are essential in handling inquiries and insurance questions. Responsibilities include greeting patients, managing intake, updating records, assisting with paperwork, and maintaining a courteous, efficient service environment.