Patient Access & Care Coordinator

Intermountain Healthcare Inc.; Spring Valley (MN); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to serve as the first contact for patients, delivering a courteous, professional experience and guiding patients through intake and care processes.

You will greet, check-in/out patients, verify demographics/insurance, document calls in the EMR, schedule appointments, collect payments, and educate patients on financial assistance while maintaining PHI privacy and regulatory compliance.

Qualifications

• Six months of customer service experience with customers.
• Basic computer skills for word processing and data entry.
• Professional manner with strong interpersonal skills.
• Ability to work with patients and caregivers to ensure satisfaction.
• Protect privacy and PHI of patients and caregivers.

Responsibilities

• Provide courteous connections with patients by phone, in person, or secure messaging.
• Document calls accurately in the EMR.
• Schedule patient appointments for visits, procedures, tests, referrals, or consultations.
• Register patients by confirming and updating demographic data in the system.
• Obtain insurance cards/ID, and coordinate benefits as needed.
• Assist patients with forms, educate on financial assistance, and process payments.

Skills

Customer service

Data entry

Interpersonal communication

Team collaboration

PHI privacy

Education

High school diploma or GED preferred

Job description

Intermountain Health is seeking a Patient Service Representative to serve as the first contact for patients, delivering a courteous, professional experience and guiding patients through intake and care processes.

You will greet, check-in/out patients, verify demographics/insurance, document calls in the EMR, schedule appointments, collect payments, and educate patients on financial assistance while maintaining PHI privacy and regulatory compliance.