Patient Care Concierge & Scheduling

Concord Hospital Health System; Concord (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

Concord Hospital Health System in Concord, NH seeks a Patient Care Coordinator to support patient registration, referrals, and phone management under supervision of Practice Administration. The PCC serves as the primary access point for patients and their families, ensuring timely, efficient, and compassionate service.

Responsibilities include verifying insurance and demographics, routing inquiries, coordinating intake for new and existing patients, and maintaining medical records.

Qualifications

• High School degree or GED required; annual registration competency exam. Customer service ability preferred.
• Knowledge of medical office operations including scheduling, registration, EMR, billing, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and medical terminology preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information; makes collection attempts while educating on resources available.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information and maintains medical records.
• Processes and routes all incoming calls or requests and responds to inquiries.
• Schedules, confirms or reschedules patient appointments and works Televox Reports daily.

Skills

Customer service

Scheduling

Registration

Electronic medical records

Medical terminology

Phone management

Education

High School diploma / GED

Tools

Televox Reports

Job description

Concord Hospital Health System in Concord, NH seeks a Patient Care Coordinator to support patient registration, referrals, and phone management under supervision of Practice Administration. The PCC serves as the primary access point for patients and their families, ensuring timely, efficient, and compassionate service.

Responsibilities include verifying insurance and demographics, routing inquiries, coordinating intake for new and existing patients, and maintaining medical records.