Patient Experience & Scheduling Coordinator

Concord Hospital Health System; Laconia (NH); On-site; USD 38,000 - 52,000; Full time

Job summary

Concord Hospital Health System is seeking a Patient Care Coordinator to handle patient registration, referral coordination, phone management, and related duties. The role acts as the primary access point for patients and their families, ensuring timely, efficient, and compassionate service.

Under the supervision of the Practice Administrator/ Practice Manager, this position supports a patient-centered medical home, works weekdays, and involves data management and collaboration with multiple

Qualifications

• High School degree or GED required; must pass annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
• Supports a culture of “yes” In support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Skills

Customer service

Medical office operations

Scheduling

Electronic Medical Records

Communication

Education

High School degree or GED

Tools

Electronic Medical Records (EMR) system

Job description

Concord Hospital Health System is seeking a Patient Care Coordinator to handle patient registration, referral coordination, phone management, and related duties. The role acts as the primary access point for patients and their families, ensuring timely, efficient, and compassionate service.

Under the supervision of the Practice Administrator/ Practice Manager, this position supports a patient-centered medical home, works weekdays, and involves data management and collaboration with multiple