Patient Care Concierge & Access Coordinator

Concord Hospital Health System; Laconia (NH); On-site; USD 34,000 - 42,000; Full time

Job summary

Concord Hospital in New Hampshire is seeking a Patient Care Coordinator to support patient registration, referrals, phone management, and care coordination. This role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate service.

The position requires a high school diploma or GED, with preference for experience in medical office operations and customer service.

Qualifications

• Minimum high school diploma or GED required.
• Experience in customer service and medical office operations preferred.
• Familiarity with scheduling, registration, and referrals is a plus.

Responsibilities

• Greets and assists patients, obtains signatures, and follows policies.
• Verifies insurance and demographic information; educates on resources.
• Coordinates care between departments and maintains medical records.
• Answers calls and requests; manages appointment scheduling and patient communication.
• Supports patient-centered care and collaborates with teams on projects.

Skills

Customer service

Medical office operations

Scheduling

EMR knowledge

Education

High School diploma or GED

Tools

EMR software

Job description

Concord Hospital in New Hampshire is seeking a Patient Care Coordinator to support patient registration, referrals, phone management, and care coordination. This role serves as the primary access point for patients and families, ensuring timely, efficient, and compassionate service.

The position requires a high school diploma or GED, with preference for experience in medical office operations and customer service.