Patient Access & Care Coordinator

Hanger; Chattanooga (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation package

8 paid national holidays + 4 floating

Paid time off (PTO) including vacation

Medical, Dental, Vision benefits

401k retirement plan

Paid parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. in Chattanooga is seeking a friendly front desk receptionist to manage patient check-ins, answer inquiries, and support clinic operations. The role emphasizes accurate data entry, basic billing support, and ensuring a welcoming patient experience.

You will collaborate with the Revenue Cycle Management team, maintain electronic records, and coordinate appointments. The ideal candidate has customer service focus, good communication, and the ability to use Windows-based software.

Qualifications

• Experience in a receptionist position or medical front office procedures preferred.
• Strong interpersonal, oral and written communication skills.
• Ability to key 30 words per minute with accuracy.

Responsibilities

• Greet and assist patients, provide information on wait times, and address inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments (deductibles, copays, and coinsurance) at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and patient experience programs.

Skills

Front desk experience

Customer service

Medical front office procedures

Computer proficiency

Education

High school diploma

Tools

Windows-based software

Job description

Hanger, Inc. in Chattanooga is seeking a friendly front desk receptionist to manage patient check-ins, answer inquiries, and support clinic operations. The role emphasizes accurate data entry, basic billing support, and ensuring a welcoming patient experience.

You will collaborate with the Revenue Cycle Management team, maintain electronic records, and coordinate appointments. The ideal candidate has customer service focus, good communication, and the ability to use Windows-based software.