Patient Service Specialist

Cleveland Clinic; Mansfield (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

The Cleveland Clinic is seeking a Patient Access Coordinator to oversee the daily activities and workflow of the patient access area, delivering compassionate, professional service to patients, families, and visitors from arrival through departure.

You will organize and coordinate workflows, develop programs to improve appointment utilization, adjust schedules for staff, patients and physicians, and produce reports while auditing day sheets and maintaining accurate data in the system.

Qualifications

• High School Diploma or GED required.
• Two years of outpatient scheduling experience at Cleveland Clinic or equivalent, including interacting with patients, physicians, and other departments.
• Or three years of external outpatient scheduling experience, including coordinating the work of others.
• Or Bachelor's Degree

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Develop, implement and oversee programs to improve appointment utilization such as reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Skills

Customer service

Scheduling coordination

Communication

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is a nationally recognized healthcare organization that places exceptional customer service at the heart of its mission. As a Patient Access Coordinator, you will oversee the daily activities and workflow of the Patient Access area while providing compassionate, professional service to patients, families, and visitors. From the moment they arrive until they return home, you will help create a positive and welcoming experience. This position offers an excellent opportunity to build a strong foundation in healthcare while exploring potential career paths within Cleveland Clinic. You will work alongside supportive caregivers who will help you strengthen your customer service skills, grow professionally, and discover where you can make the greatest impact within the organization.

A caregiver in this position works days from 8:00 a.m. - 5:00 p.m.

A caregiver who excels in this role will:

• Organize and coordinate the activities and flow of work for the patient access area.
• Develop, implement and oversee programs to improve appointment utilization such as reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of Cleveland Clinic outpatient scheduling experience or equivalent, including interacting with patients, physicians, and other departments on a problem resolution basis
• OR three years of external outpatient scheduling experience, including resolving patient scheduling and the coordination of the work of others
• OR Associate Degree and one year of experience
• OR Bachelor's Degree

Physical Requirements:

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

• Minimum hourly: $15.75
• Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).