Patient Access Coordinator - Impact & Growth (Day Shift)

Cleveland Clinic; Mansfield (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

The Cleveland Clinic is seeking a Patient Access Coordinator to oversee the daily activities and workflow of the patient access area, delivering compassionate, professional service to patients, families, and visitors from arrival through departure.

You will organize and coordinate workflows, develop programs to improve appointment utilization, adjust schedules for staff, patients and physicians, and produce reports while auditing day sheets and maintaining accurate data in the system.

Qualifications

• High School Diploma or GED required.
• Two years of outpatient scheduling experience at Cleveland Clinic or equivalent, including interacting with patients, physicians, and other departments.
• Or three years of external outpatient scheduling experience, including coordinating the work of others.
• Or Bachelor's Degree

Responsibilities

• Organize and coordinate the activities and flow of work for the patient access area.
• Develop, implement and oversee programs to improve appointment utilization such as reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.

Skills

Customer service

Scheduling coordination

Communication

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Job description

The Cleveland Clinic is seeking a Patient Access Coordinator to oversee the daily activities and workflow of the patient access area, delivering compassionate, professional service to patients, families, and visitors from arrival through departure.

You will organize and coordinate workflows, develop programs to improve appointment utilization, adjust schedules for staff, patients and physicians, and produce reports while auditing day sheets and maintaining accurate data in the system.