Patient Access & Care Coordinator

Packard Health, Inc.; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Packard Health, Inc. is seeking a friendly, detail-oriented receptionist/office assistant to serve as the first point of contact for patients and external customers. You will greet visitors, collect required information, verify insurance, and help ensure smooth patient flow and accurate billing.

The role requires 1–2 years in a medical office or customer service setting, strong communication, and teamwork. Bilingual English/Spanish is preferred; on-site schedule with occasional travel between

Qualifications

• High School Diploma or GED required.
• 1–2 years of medical office or customer service experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Greet patients and external customers in person and on the phone.
• Obtain patient registration information and verify insurance eligibility.
• Collect copays and balances; assist with billing as needed.
• Answer phones, schedule appointments, and arrange referrals.
• Support other Packard Health offices as needed; attend trainings.

Skills

Customer service

Communication

Teamwork

Phone etiquette

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

EMR software

Windows OS

Job description

Packard Health, Inc. is seeking a friendly, detail-oriented receptionist/office assistant to serve as the first point of contact for patients and external customers. You will greet visitors, collect required information, verify insurance, and help ensure smooth patient flow and accurate billing.

The role requires 1–2 years in a medical office or customer service setting, strong communication, and teamwork. Bilingual English/Spanish is preferred; on-site schedule with occasional travel between