Patient Services Representative

PACKARD HEALTH INC; Ann Arbor (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Packard Health Inc. in Ann Arbor, MI is seeking an entry-level Front Desk/Office Assistant to greet patients, verify information, collect copays, and schedule visits.

The role emphasizes teamwork, excellent communication, and confidentiality while supporting multiple office locations as needed. Responsibilities include handling insurance referrals, assisting with appointments, and maintaining efficient patient flow.

Qualifications

• High School Diploma or GED required.
• 1-2 years of experience in a medical or physician office or customer service environment preferred.
• English and Spanish language ability preferred.

Responsibilities

• Greet patients and external customers in person and by phone in a professional manner.
• Verify patient insurance eligibility and prepare charts for visits.
• Collect copays and balances and process payments.
• Answer phones and schedule appointments.
• Assist with scheduling outside appointments or testing as needed.
• Assist with processing insurance referrals.
• Attend meetings and training as assigned.
• May support other Packard Health offices as needed.

Skills

Communication

Customer service

EMR software

Teamwork

Time management

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details:

Level: Entry, Job Location: Ann Arbor, MI 48103, Position Type: Full-Time/Part-Time, Education Level: High School/GED, Travel Percentage: None, Job Shift: Day, Job Category: Health Care, Summary/objective

Serves as a first point of contact for patients and external customers in the office and on the phone. Greets and assists customers in obtaining needed services within the office. Obtains and communicates necessary patient and office visit information to facilitate efficient patient flow through the office and appropriate billing for services. Must have exceptional communication skills and working in a team environment.

Essential functions

• Greets all individuals arriving at the office in a professional manner reflecting the mission and philosophy of Packard Health.
• Obtains necessary patient registration information, verifies patient insurance eligibility and prepares charts for visits.
• Collects copays and balances.
• Answers telephone.
• Schedules appointments.
• Assists with scheduling outside appointments or testing.
• Assists with processing insurance referrals.
• Attend meetings and training as assigned.
• May be required to support other Packard Health clinics as needed.
• Performs other duties as assigned.

Competencies

• Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
• Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.
• Service-oriented; responsive to customer needs and courteous in approach.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel, intranet and computer navigation.
• Ability to compute mathematical calculations.
• Ability to work collaboratively in a team-oriented environment.
• Ability to work effectively with various levels of organizational members and diverse populations including Packard Health staff, patients, family members, vendors, outside customers and couriers.
• Ability to cross-train in other areas of the organization in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
• Ability to exercise sound judgment and problem-solving skills.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to travel to other Packard Health Offices and meeting locations.

Qualifications: Required education and experience

• EDUCATION: High School Diploma or GED
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Preferred education and experience

• Language proficiency in English and Spanish preferred