Patient Services Representative

Packard Health, Inc.; Ann Arbor (MI); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Packard Health, Inc. is seeking a friendly, detail-oriented receptionist/office assistant to serve as the first point of contact for patients and external customers. You will greet visitors, collect required information, verify insurance, and help ensure smooth patient flow and accurate billing.

The role requires 1–2 years in a medical office or customer service setting, strong communication, and teamwork. Bilingual English/Spanish is preferred; on-site schedule with occasional travel between

Formación

• High School Diploma or GED required.
• 1–2 years of medical office or customer service experience preferred.
• Bilingual English/Spanish is a plus.

Responsabilidades

• Greet patients and external customers in person and on the phone.
• Obtain patient registration information and verify insurance eligibility.
• Collect copays and balances; assist with billing as needed.
• Answer phones, schedule appointments, and arrange referrals.
• Support other Packard Health offices as needed; attend trainings.

Conocimientos

Customer service

Communication

Teamwork

Phone etiquette

Multitasking

Microsoft Office

Educación

High School Diploma or GED

Herramientas

EMR software

Windows OS

Descripción del empleo

Summary/objectiveServes as a first point of contact for patients and external customers in the office and on the phone. Greets and assists customers in obtaining needed services within the office. Obtains and communicates necessary patient and office visit information to facilitate efficient patient flow through the office and appropriate billing for services. Must have exceptional communication skills and working in a team environment.Essential functionsGreets all individuals arriving at the office in a professional manner reflecting the mission and philosophy of Packard Health.Obtains necessary patient registration information, verifies patient insurance eligibility and prepares charts for visits.Collects copays and balances.Answers telephone.Schedules appointments.Assists with scheduling outside appointments or testing.Assists with processing insurance referrals.Attend meetings and training as assigned.May be required to support other Packard Health clinics as needed.Performs other duties as assigned.CompetenciesExcellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.Service-oriented; responsive to customer needs and courteous in approach.Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel, intranet and computer navigation.Ability to compute mathematical calculations.Ability to work collaboratively in a team-oriented environment.Ability to work effectively with various levels of organizational members and diverse populations including Packard Health staff, patients, family members, vendors, outside customers and couriers.Ability to cross-train in other areas of the organization in order to achieve smooth flow of all operations.Good organizational and time management skills to effectively juggle multiple priorities and time constraints.Ability to exercise sound judgment and problem-solving skills.Ability to handle patient and organizational information in a confidential manner.Ability to travel to other Packard Health Offices and meeting locations.Required education and experienceEDUCATION: High School Diploma or GEDMINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.Preferred education and experienceLanguage proficiency in English and Spanish preferred