Patient Care Specialist III

Millennium Physician Group; Cape Coral (FL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Disability insurance

Paid time off

EAP

Job summary

Millennium Physician Group in Cape Coral, FL is seeking a Patient Care Specialist to coordinate advanced patient support and front-office workflows, resolving scheduling, registration, documentation, and communication issues affecting daily clinical operations. The role involves analyzing non-routine problems and guiding staff while supporting process improvements to enhance patient access and experience.

As a valued member of our team, you will participate in cross-functional coordination with

Qualifications

• High school diploma or equivalent required.
• 3+ years in patient access, front office, healthcare administration, or clinical support operations.
• Knowledge of clinical support workflows, scheduling standards, patient communication practices, and documentation requirements.
• Proficiency with electronic medical record systems, scheduling platforms, work queues, reporting tools, and standard office software.
• Knowledge of insurance verification, referrals, authorizations, billing workflows, or medical terminology preferred.
• Strong problem-solving, communication, peer guidance, confidentiality, and service recovery skills.

Responsibilities

• Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment.
• Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up.
• Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues.
• Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience.
• Provide informal guidance to other staff on scheduling procedures, system navigation, documentation standards, and escalation practices.
• Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities.
• Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.

Skills

EMR proficiency

Scheduling platforms

Communication skills

Problem-solving

Education

High school diploma or equivalent

3+ years in patient access/healthcare admin

Tools

EMR systems

Reporting tools

Office software

Job description

Millennium Physician Group is one of the largest comprehensive primary care practices in Florida, serving communities through a value-based care model focused on improving patient outcomes and enhancing the healthcare experience. As part of Mosaic Health, MPG is committed to delivering coordinated, patient-centered care while partnering with health plans, providers, and community organizations to improve the health of the populations it serves.

Job Description Summary

We are excited to announce an opening for a Patient Care Specialist at our Cape Coral, Florida area! The Patient Care Specialist coordinates advanced patient support and front office workflows, resolving non-routine scheduling, documentation, communication, and care coordination issues that affect daily clinical operations. Serves as a knowledgeable resource for patient access processes, system workflows, and front office standards, supporting consistent execution across the team.

Patient Care Specialist III works under limited supervision to resolve non-routine operational problems and takes on projects that require analysis and cross-functional input. Decisions impact team output and the quality of administrative or operational processes. This job independently determines methods for new assignments, makes recommendations on process changes, and may informally guide entry-level employees.

How will you make an impact & Requirements

Key Responsibilities

• Resolve non-routine patient scheduling, registration, documentation, and communication issues using established policies and operational judgment.
• Review patient records, appointment activity, and front office work queues to identify gaps, delays, or errors requiring follow-up.
• Coordinate with providers, clinical staff, billing, referrals, and other internal teams to address patient access or care support issues.
• Support process improvements that strengthen front office accuracy, workflow consistency, and patient experience.
• Provide informal guidance to other staff on scheduling procedures, system navigation, documentation standards, and escalation practices.
• Prepare reports, work queue updates, or operational tracking information to support daily management of clinical support activities.
• Handle escalated patient interactions within established guidelines, involving leadership or licensed clinical staff when appropriate.

Qualifications

• High school diploma or equivalent required; 3+ years of patient access, front office, healthcare administration, or clinical support operations experience.
• In-depth knowledge of clinical support workflows, scheduling standards, patient communication practices, and documentation requirements.
• Ability to analyze non-routine operational issues, identify root causes, and recommend practical process improvements.
• Proficiency with electronic medical record systems, scheduling platforms, work queues, reporting tools, and standard office software.
• Knowledge of insurance verification, referrals, authorizations, billing workflows, or medical terminology preferred.
• Strong problem-solving, communication, peer guidance, confidentiality, and service recovery skills.

What We Offer

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching
• Employer-Paid Life Insurance Short & Long-Term Disability
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

Compensation Range:

$19.00 to $28.50

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.