Patient Access & Care Coordination Associate

Stanford Health Care; Newark (CA); On-site; USD 68,000 - 76,000; Full time

Job summary

Stanford Health Care (SHC) is seeking an Admitting ECC-Patient Access staff member to handle high-volume patient and provider communications. The role centers on coordinating appointments, obtaining necessary authorizations, and guiding patients through documentation requirements.

Located in Newark, CA, the position emphasizes exceptional patient experience and collaboration across SHC departments to ensure timely care and accurate information exchange.

Qualifications

• The candidate must type at least 40 words per minute and possess basic Windows, Excel, and Word skills.
• Excellent communication, customer service and cross-cultural abilities are essential.
• Strong knowledge of medical terminology and proper English grammar is required.
• Ability to listen effectively and document caller notes accurately.

Responsibilities

• Obtains insurance authorization as necessary and communicates status to patients.
• Coordinates outpatient appointments and conjunctive services.
• Assists patients needing to schedule across multiple departments/specialties.
• Assists community physicians requesting to consult with SHC physicians.
• Provides care coordination to ensure patient needs are met and protocols followed.
• Educates patients on providing medical records and documents needed for appointments.
• Communicates with patients regarding insurance authorizations and required documentation.

Skills

Typing speed 40 wpm

Windows

Excel

Word

Strong communication

Medical terminology

Professional English grammar

Active listening

Multitasking

Education

High School Diploma or GED

Tools

Windows

Job description

Stanford Health Care (SHC) is seeking an Admitting ECC-Patient Access staff member to handle high-volume patient and provider communications. The role centers on coordinating appointments, obtaining necessary authorizations, and guiding patients through documentation requirements.

Located in Newark, CA, the position emphasizes exceptional patient experience and collaboration across SHC departments to ensure timely care and accurate information exchange.