Patient Access & Care Coordination Associate

Stanford Health Care; Town of Newark (WI); On-site; USD 44,000 - 51,000; Full time

Job summary

Stanford Health Care in Wisconsin seeks a patient access center associate to obtain insurance authorizations, coordinate outpatient appointments, and assist patients across departments. The role emphasizes accurate data entry, clear communication, and compassionate care coordination.

Required: High School Diploma or GED and at least two years in a healthcare setting, preferably in a call center. Strong typing (40 wpm), basic Windows/Excel/Word skills, and knowledge of medical terminology are

Qualifications

• High school diploma or GED required.
• Two years of healthcare experience, preferably in a call center.
• Strong typing and computer skills are essential.

Responsibilities

• Obtains insurance authorization as necessary and communicate status to patients
• Coordinates outpatient appointments and conjunctive services
• Assists patients needing to schedule across multiple departments/specialties
• Assists community physicians requesting to consult with SHC physicians
• Provides care coordination when appropriate to ensure patient needs are met and to ensure clinic and medical protocols are followed
• Educates patients on providing medical records and other medical documentation needed for SHC appointments
• Communicates with patients regarding insurance authorizations and request required clinical documentation when necessary

Skills

Typing 40 wpm

Windows

Excel

Word

Communication

Medical terminology

English grammar

Active listening

Data entry

multitasking

Education

High School Diploma or GED

Tools

Windows

Excel

Word

Job description

Stanford Health Care in Wisconsin seeks a patient access center associate to obtain insurance authorizations, coordinate outpatient appointments, and assist patients across departments. The role emphasizes accurate data entry, clear communication, and compassionate care coordination.

Required: High School Diploma or GED and at least two years in a healthcare setting, preferably in a call center. Strong typing (40 wpm), basic Windows/Excel/Word skills, and knowledge of medical terminology are