Full-Time Patient Access Specialist – Scheduling & Care Coordination

St. Peter's Health; Town of Montana (WI); On-site; USD 34,000 - 52,000; Full time

Job summary

St. Peter's Health in Wisconsin seeks a Patient Access Specialist to greet patients, schedule appointments, verify demographics and insurance, and coordinate with care teams across clinics and the Regional Medical Center. You are the first touchpoint shaping the patient experience.

Ideal candidates have 1–2 years hospital admissions or provider office experience, plus customer service or scheduling experience in healthcare, and excellent interpersonal skills, with a commitment to confidentiality.

Qualifications

• 1–2 years hospital admissions or provider office experience preferred.
• Experience in healthcare scheduling or customer service preferred.
• Maintain confidentiality and professional demeanor at all times.

Responsibilities

• Greet and assist patients in person and over the phone
• Schedule appointments and manage referrals/authorizations
• Collect and verify patient demographic, insurance, and payment information
• Review schedules to maintain accurate, timely patient flow
• Use electronic systems to document and update patient records
• Provide patients with visit instructions and answer basic questions
• Serve as a liaison between patients, providers, and care teams

Skills

Customer service

Scheduling

Interpersonal communication

Education

High School Diploma

HiSET/GED equivalent

Job description

St. Peter's Health in Wisconsin seeks a Patient Access Specialist to greet patients, schedule appointments, verify demographics and insurance, and coordinate with care teams across clinics and the Regional Medical Center. You are the first touchpoint shaping the patient experience.

Ideal candidates have 1–2 years hospital admissions or provider office experience, plus customer service or scheduling experience in healthcare, and excellent interpersonal skills, with a commitment to confidentiality.