Patient Access Specialist

Advocate Aurora Health; Green Bay (WI); On-site; USD 29,000 - 41,000; Full time

Job summary

Advocate Health in Green Bay, WI is seeking a Full-time Patient Access/Registration representative. You will greet patients, verify demographics and insurance, collect balances and navigate insurance requirements.

Responsibilities include scheduling, onboarding of new staff, and ensuring accurate financial documentation. Candidates need at least a High School diploma and 1 year of customer service or clerical experience. Proficiency with EPIC and MS Office is preferred.

Qualifications

• High School Graduate.
• Typically requires 1 year of experience in customer service or clerical/office work.
• Experience with EPIC EMR and insurance verification is preferred.

Responsibilities

• Greet and check in patients; collect patient responsibility.
• Complete registration for walk-in patients; update demographics/insurance as needed.
• Verify benefits; communicate patient payment expectations at point of service.
• Refer patients to Financial Advocate for financial assistance when needed.
• Monitor patient flow; complete visit closure and scheduling.
• Assist with onboarding of new caregivers.
• Process EPIC work queues per department workflow.
• Maintain professional relations with patients and staff; communicate issues to management.
• Know Medicare/Medicaid policies and pre-certification requirements.

Skills

Customer service

Communication skills

Critical thinking

Mathematical aptitude

Problem solving

HIPAA knowledge

Reading comprehension

Time management

Education

High School diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

Advocate Health in Green Bay, WI is seeking a Full-time Patient Access/Registration representative. You will greet patients, verify demographics and insurance, collect balances and navigate insurance requirements.

Responsibilities include scheduling, onboarding of new staff, and ensuring accurate financial documentation. Candidates need at least a High School diploma and 1 year of customer service or clerical experience. Proficiency with EPIC and MS Office is preferred.