Patient Access & Care Concierge (PRN)

14400 Utah Valley Hospital; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health Utah Valley Hospital in Provo, UT is seeking a Patient Service Representative to be the first point of contact for patients. The role emphasizes accurate data entry, appointment scheduling, and delivering a high level of customer/patient satisfaction.

Responsibilities include greeting patients, verifying information, handling payments, and ensuring PHI privacy while supporting care teams and billing processes.

Qualifications

• Six months of customer service experience.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and updating demographic data.
• Assists patients in completing necessary forms to meet regulatory and billing needs.

Skills

Customer service

Communication

PHI privacy

Education

High school diploma

Tools

EMR systems

Billing software

Job description

Intermountain Health Utah Valley Hospital in Provo, UT is seeking a Patient Service Representative to be the first point of contact for patients. The role emphasizes accurate data entry, appointment scheduling, and delivering a high level of customer/patient satisfaction.

Responsibilities include greeting patients, verifying information, handling payments, and ensuring PHI privacy while supporting care teams and billing processes.