Patient Service Champion – Front Desk & Care Coordination

Intermountain Healthcare; Provo (UT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health invites applications for a Patient Service Representative at the Utah Valley Clinic in Provo. This full-time role handles patient intake, scheduling, and payments, ensuring accurate EMR documentation and PHI protection.

The position emphasizes courteous, professional patient interactions, with a typical 40-hour weekly schedule and a competitive entry wage based on experience. Comprehensive benefits are included for eligible staff.

Qualifications

• Six months of customer service experience with interactions with customers.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.

Responsibilities

• Greet and check-in/out patients, providing courteous connections on-site or via phone.
• Register patients, verify demographics and insurance details in the EMR.
• Schedule appointments, tests, referrals and manage payments as needed.
• Educate patients on forms, finances and financial assistance; protect PHI.

Skills

Customer service

Communication

Data entry

EMR literacy

PHI privacy

Education

High school diploma

Tools

EMR systems

Job description

Intermountain Health invites applications for a Patient Service Representative at the Utah Valley Clinic in Provo. This full-time role handles patient intake, scheduling, and payments, ensuring accurate EMR documentation and PHI protection.

The position emphasizes courteous, professional patient interactions, with a typical 40-hour weekly schedule and a competitive entry wage based on experience. Comprehensive benefits are included for eligible staff.