Patient Concierge & Scheduling Specialist

imh; Wheat Ridge (CO); On-site; USD 26,000 - 36,000; Part time

Job summary

Intermountain Health in Wheat Ridge, Colorado, seeks a Patient Service Representative (PRN) to be the first point of contact with patients, providing courteous, accurate service and helping with intake and care coordination. The role emphasizes privacy, teamwork, and effective communication within a clinical setting.

The PSR will handle in-person and phone interactions, document in the EMR, and support billing and insurance procedures while maintaining a high standard of patient satisfaction.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Professional manner and strong interpersonal and communication skills.

Responsibilities

• Greet and check-in/out patients and verify information.
• Document all interactions in the EMR accurately.
• Schedule patient appointments for visits, tests, and referrals.
• Register patients by confirming and updating demographic data.
• Obtain insurance cards, IDs, and signatures as required.
• Assist patients with forms for regulatory and billing needs; explain medical costs.

Skills

Professional etiquette

Collaboration

Confidentiality

Customer service

Resolving patient needs

Computer literacy

Time management

Critical thinking

Cash management

Education

High school diploma or GED preferred

Tools

EMR systems

Billing software

Job description

Intermountain Health in Wheat Ridge, Colorado, seeks a Patient Service Representative (PRN) to be the first point of contact with patients, providing courteous, accurate service and helping with intake and care coordination. The role emphasizes privacy, teamwork, and effective communication within a clinical setting.

The PSR will handle in-person and phone interactions, document in the EMR, and support billing and insurance procedures while maintaining a high standard of patient satisfaction.