Patient Access Concierge

Intermountain Healthcare Inc.; North Dakota; On-site; USD 52,480,000 - 68,197,000; Part time

Job summary

Intermountain Health seeks a Patient Service Representative at our Billings, MT clinics to serve as the first connection between Intermountain and patients. You will greet, check-in/out, verify demographics and insurance, and support registration and scheduling in the EMR.

This PRN position emphasizes customer/patient satisfaction, accurate data entry, and teamwork with caregivers to ensure smooth intake and clear communication across care teams.

Qualifications

• Six months of customer service experience.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms; may verify information on appropriate accounts for insurance coordination of benefits, pre-certification/prior authorization.
• Assists patients in completing necessary forms, educates patient on financial assistance, and processes payments following procedures.
• Stays current on role/responsibilities and communicates with team to ensure high performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Job description

Intermountain Health seeks a Patient Service Representative at our Billings, MT clinics to serve as the first connection between Intermountain and patients. You will greet, check-in/out, verify demographics and insurance, and support registration and scheduling in the EMR.

This PRN position emphasizes customer/patient satisfaction, accurate data entry, and teamwork with caregivers to ensure smooth intake and clear communication across care teams.