Compassionate Patient Access Specialist - Flexible PRN

Intermountain Healthcare Inc.; Salt Lake City (UT); On-site; USD 25,000 - 32,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative to be the first contact with patients, delivering courteous, accurate intake and support. You will verify information, schedule visits, and assist with billing while upholding privacy standards and a compassionate approach.

This PRN, on-site role in Murray, Utah requires strong communication, teamwork, and computer skills to ensure a smooth patient experience and accurate record-keeping.

Qualifications

• Six months of customer service experience.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
• Preferred: Billing and collections experience.
• Preferred: EMR literacy in using electronic medical records (EMR) systems.
• Preferred: Multilingual ability.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging, resolving patient needs related to intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and updating all required demographic data on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on forms; may verify benefits and pre-certifications as needed.
• Assists patients in completing necessary forms to meet regulatory and billing needs; educates patient on financial assistance; proactively requests payments.
• Stays current on role responsibilities via monthly communications and dashboards to ensure high performance.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Education

High school diploma or GED preferred

Job description

Intermountain Health is seeking a Patient Service Representative to be the first contact with patients, delivering courteous, accurate intake and support. You will verify information, schedule visits, and assist with billing while upholding privacy standards and a compassionate approach.

This PRN, on-site role in Murray, Utah requires strong communication, teamwork, and computer skills to ensure a smooth patient experience and accurate record-keeping.