Patient Access & Care Concierge (PRN)

R1 RCM, Inc.; Baltimore (MD); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is hiring a Customer Service Representative at Ascension St. Agnes Hospital Baltimore to be the first point of contact for patients, providing fast, compassionate and accurate access to care.

You will check in patients, gather information across multiple systems and collaborate with care teams in a busy hospital setting. No healthcare background? We provide training and this role is a strong entry point into a healthcare career, with opportunities to grow within R1 and contribute to

Qualifications

• Customer service experience and strong communication and interpersonal skills.
• Ability to stay calm and professional in a fast-paced environment.
• Multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service to patients and families at check-in across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients during moments of anxiety or stress.
• Navigate insurance plans and enter demographics and medical data; collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Prioritization

Patient access

Medical registration

Insurance verification

Education

High School Diploma or GED

Job description

R1 RCM Inc. is hiring a Customer Service Representative at Ascension St. Agnes Hospital Baltimore to be the first point of contact for patients, providing fast, compassionate and accurate access to care.

You will check in patients, gather information across multiple systems and collaborate with care teams in a busy hospital setting. No healthcare background? We provide training and this role is a strong entry point into a healthcare career, with opportunities to grow within R1 and contribute to