Patient Access Specialist: Compassionate Frontline Care

R1 RCM Holdco Inc.; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive benefits package

Paid training

Job summary

R1 RCM Inc. is seeking a Customer Service Representative in Baltimore to be the first contact for patients, ensuring fast, compassionate access to care.

You will work across systems to register patients, verify insurance, collect co-pays, and provide cost estimates while coordinating with nurses and care teams. Training is provided, and this role serves as a strong entry point into healthcare revenue cycle.

Qualifications

• Experience in customer service or front desk is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to patients and families during check-in.
• Answer phones and collect accurate patient information quickly.
• Assist with registration and navigate multiple computer systems.
• Support timely access to care and answer questions with confidence and compassion.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• Receive training and view this role as a launchpad for a healthcare career.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Professionalism

Education

High School Diploma or GED

Tools

None

Job description

R1 RCM Inc. is seeking a Customer Service Representative in Baltimore to be the first contact for patients, ensuring fast, compassionate access to care.

You will work across systems to register patients, verify insurance, collect co-pays, and provide cost estimates while coordinating with nurses and care teams. Training is provided, and this role serves as a strong entry point into healthcare revenue cycle.