Patient Access & Care Concierge: Front Desk CSR

JMA Pediatrics; Cary (NC); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

JMA Pediatrics in Cary, NC is hiring a full-time on-site Customer Service Representative to assist patients and families with inquiries, manage appointment scheduling, and deliver outstanding service to ensure patient satisfaction.

The CSR will maintain accurate patient records, address real-time concerns, and contribute to a seamless patient experience with positive outcomes. Prior healthcare experience is beneficial, and a high school diploma is required.

Qualifications

• Customer service, support and satisfaction skills required.
• Experience enhancing the customer experience.
• Strong problem-solving abilities and patience.
• Excellent communication and interpersonal skills.
• Proficiency with relevant computer systems and software.
• Healthcare experience beneficial.
• High school diploma or equivalent; degree in a relevant field is a plus.

Responsabilités

• Assist patients and their families with inquiries.
• Manage appointment scheduling.
• Deliver exceptional customer service to ensure patient satisfaction.
• Maintain accurate patient records.
• Address real-time concerns.
• Deliver a seamless customer experience for best patient outcomes.

Connaissances

Customer service

Customer support

Customer experience

Problem solving

Communication skills

Computer skills

Teamwork

Healthcare experience

Formation

High school diploma

Relevant degree (preferred)

Description du poste

JMA Pediatrics in Cary, NC is hiring a full-time on-site Customer Service Representative to assist patients and families with inquiries, manage appointment scheduling, and deliver outstanding service to ensure patient satisfaction.

The CSR will maintain accurate patient records, address real-time concerns, and contribute to a seamless patient experience with positive outcomes. Prior healthcare experience is beneficial, and a high school diploma is required.