Patient Access Specialist & CSR — Healthcare Support

JMA Pediatrics; Raleigh (NC); Sur place; USD 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package (Medical,

Dental, Vision, Life, Disability, PTO

Résumé du poste

JMA Pediatrics is seeking a full-time, on-site Customer Service Representative to assist patients and families with inquiries and appointment scheduling. You will maintain patient records and provide a seamless, positive patient experience to support high-quality care.

The ideal candidate has strong communication skills, healthcare familiarity, and a patient, team-oriented mindset to contribute to a positive work environment.

Qualifications

• Customer service, support and satisfaction skills.
• Experience in enhancing customer experience.
• Strong problem-solving abilities and patience.
• Excellent communication and interpersonal skills.
• Proficiency in relevant computer systems and software.
• Previous healthcare experience beneficial.
• High school diploma or equivalent; a degree in a relevant field is a plus.

Responsabilités

• Assist patients and families with inquiries.
• Manage appointment scheduling.
• Deliver excellent customer service to ensure patient satisfaction.

Connaissances

Customer service

Customer support

Customer satisfaction

Communication

Interpersonal skills

Problem solving

Healthcare familiarity

Team collaboration

Patience

Formation

High school diploma or equivalent

Degree in relevant field (plus)

Outils

CRM software

General computer systems

Description du poste

JMA Pediatrics is seeking a full-time, on-site Customer Service Representative to assist patients and families with inquiries and appointment scheduling. You will maintain patient records and provide a seamless, positive patient experience to support high-quality care.

The ideal candidate has strong communication skills, healthcare familiarity, and a patient, team-oriented mindset to contribute to a positive work environment.