Pediatric Patient Registration and Service Specialist

JMA Pediatrics; Holly Springs (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

Medical

Dental

Vision

Life

Disability

PTO

401K

Job summary

JMA Pediatrics is seeking a full-time on-site Customer Service Representative to assist patients and families with inquiries and scheduling. You will manage appointments, maintain accurate patient records, and deliver outstanding service to ensure a positive patient experience.

Strong communication and problem-solving skills are essential, along with familiarity with CRM software and EHR systems. Previous healthcare experience is beneficial for success in this role.

Qualifications

• Experience in customer service and ensuring patient satisfaction.
• Familiarity with healthcare workflows and EHR systems.
• Strong communication and problem-solving abilities.
• Ability to work well with patients, families and staff.

Responsibilities

• Assist patients and families with inquiries and scheduling.
• Maintain accurate patient records and appointments.
• Provide exceptional customer service to ensure patient satisfaction.
• Collaborate with care teams to deliver seamless patient experiences.

Skills

Customer Service

Communication

Problem Solving

Interpersonal Skills

Computer Systems

Healthcare Experience

Education

High School Diploma

Healthcare-related Degree

Tools

CRM Software

Electronic Health Records

Job description

JMA Pediatrics is seeking a full-time on-site Customer Service Representative to assist patients and families with inquiries and scheduling. You will manage appointments, maintain accurate patient records, and deliver outstanding service to ensure a positive patient experience.

Strong communication and problem-solving skills are essential, along with familiarity with CRM software and EHR systems. Previous healthcare experience is beneficial for success in this role.