Patient Registration Specialist / Customer Service Representative (CSR)

JMA Pediatrics; Raleigh (NC); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits package (Medical,

Dental, Vision, Life, Disability, PTO

Job summary

JMA Pediatrics is seeking a full-time, on-site Customer Service Representative to assist patients and families with inquiries and appointment scheduling. You will maintain patient records and provide a seamless, positive patient experience to support high-quality care.

The ideal candidate has strong communication skills, healthcare familiarity, and a patient, team-oriented mindset to contribute to a positive work environment.

Qualifications

• Customer service, support and satisfaction skills.
• Experience in enhancing customer experience.
• Strong problem-solving abilities and patience.
• Excellent communication and interpersonal skills.
• Proficiency in relevant computer systems and software.
• Previous healthcare experience beneficial.
• High school diploma or equivalent; a degree in a relevant field is a plus.

Responsibilities

• Assist patients and families with inquiries.
• Manage appointment scheduling.
• Deliver excellent customer service to ensure patient satisfaction.

Skills

Customer service

Customer support

Customer satisfaction

Communication

Interpersonal skills

Problem solving

Healthcare familiarity

Team collaboration

Patience

Education

High school diploma or equivalent

Degree in relevant field (plus)

Tools

CRM software

General computer systems

Job description

JMA Pediatrics is currently hiring for a full-time, on-site Customer Service Representative (CSR) to handle day-to-day tasks such as assisting patients and their families with inquiries, managing appointment scheduling, and delivering exceptional customer service to ensure patient satisfaction. The CSR will also be responsible for maintaining accurate patient records, addressing real-time concerns, and delivering a seamless customer experience ensuring best patient experience and care with positive outcomes.

Qualifications:

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Strong problemsolving abilities and patience
• Excellent communication and interpersonal skills
• Proficiency in relevant computer systems and software
• Positive candidate to enhance in JMA Pediatrics positive team work
• Previous experience in a healthcare setting is beneficial
• High school diploma or equivalent; a degree in a relevant field is a plus

Benefits:

• Competitive Compensation and Excellent benefits: Medical, Dental, Vision, Life, Disability, PTO & 401K

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JMA Pediatrics conducts criminal background checks on all applicants prior to hire. A conviction will not necessarily disqualify you from employment, but will be considered in relation to the position and in accordance with applicable laws.

JMA Pediatrics is committed to Equal Employment Opportunity and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law