Patient Registration Specialist / Customer Service Representative (CSR)

JMA Pediatrics; Cary (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

JMA Pediatrics in Cary, NC is hiring a full-time on-site Customer Service Representative to assist patients and families with inquiries, manage appointment scheduling, and deliver outstanding service to ensure patient satisfaction.

The CSR will maintain accurate patient records, address real-time concerns, and contribute to a seamless patient experience with positive outcomes. Prior healthcare experience is beneficial, and a high school diploma is required.

Qualifications

• Customer service, support and satisfaction skills required.
• Experience enhancing the customer experience.
• Strong problem-solving abilities and patience.
• Excellent communication and interpersonal skills.
• Proficiency with relevant computer systems and software.
• Healthcare experience beneficial.
• High school diploma or equivalent; degree in a relevant field is a plus.

Responsibilities

• Assist patients and their families with inquiries.
• Manage appointment scheduling.
• Deliver exceptional customer service to ensure patient satisfaction.
• Maintain accurate patient records.
• Address real-time concerns.
• Deliver a seamless customer experience for best patient outcomes.

Skills

Customer service

Customer support

Customer experience

Problem solving

Communication skills

Computer skills

Teamwork

Healthcare experience

Education

High school diploma

Relevant degree (preferred)

Job description

JMA Pediatrics is currently hiring for a full-time, on-site Customer Service Representative (CSR) to handle day-to-day tasks such as assisting patients and their families with inquiries, managing appointment scheduling, and delivering exceptional customer service to ensure patient satisfaction. The CSR will also be responsible for maintaining accurate patient records, addressing real-time concerns, and delivering a seamless customer experience ensuring best patient experience and care with positive outcomes.

Qualifications:

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Strong problemsolving abilities and patience
• Excellent communication and interpersonal skills
• Proficiency in relevant computer systems and software
• Positive candidate to enhance in JMA Pediatrics positive team work
• Previous experience in a healthcare setting is beneficial
• High school diploma or equivalent; a degree in a relevant field is a plus

Benefits:

Competitive Compensation and Excellent benefits: Medical, Dental, Vision, Life, Disability, PTO & 401K

JMA Pediatrics conducts criminal background checks on all applicants prior to hire. A conviction will not necessarily disqualify you from employment, but will be considered in relation to the position and in accordance with applicable laws.

JMA Pediatrics is committed to Equal Employment Opportunity and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law