Patient Registration Specialist / Customer Service Representative (CSR)

JMA Pediatrics; Holly Springs (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

Medical

Dental

Vision

Life

Disability

PTO

401K

Job summary

JMA Pediatrics is seeking a full-time on-site Customer Service Representative to assist patients and families with inquiries and scheduling. You will manage appointments, maintain accurate patient records, and deliver outstanding service to ensure a positive patient experience.

Strong communication and problem-solving skills are essential, along with familiarity with CRM software and EHR systems. Previous healthcare experience is beneficial for success in this role.

Qualifications

• Experience in customer service and ensuring patient satisfaction.
• Familiarity with healthcare workflows and EHR systems.
• Strong communication and problem-solving abilities.
• Ability to work well with patients, families and staff.

Responsibilities

• Assist patients and families with inquiries and scheduling.
• Maintain accurate patient records and appointments.
• Provide exceptional customer service to ensure patient satisfaction.
• Collaborate with care teams to deliver seamless patient experiences.

Skills

Customer Service

Communication

Problem Solving

Interpersonal Skills

Computer Systems

Healthcare Experience

Education

High School Diploma

Healthcare-related Degree

Tools

CRM Software

Electronic Health Records

Job description

JMA Pediatrics is currently hiring for a full-time, on-site Customer Service Representative (CSR) to handle day-to-day tasks such as assisting patients and their families with inquiries, managing appointment scheduling, and delivering exceptional customer service to ensure patient satisfaction. The CSR will also be responsible for maintaining accurate patient records, addressing real-time concerns, and delivering a seamless customer experience ensuring best patient experience and care with positive outcomes.

Qualifications:

• Customer Service, Customer Support, and Customer Satisfaction skills
• Experience in enhancing Customer Experience
• Strong problemsolving abilities and patience
• Excellent communication and interpersonal skills
• Proficiency in relevant computer systems and software
• Positive candidate to enhance in JMA Pediatrics positive team work
• Previous experience in a healthcare setting is beneficial
• High school diploma or equivalent; a degree in a relevant field is a plus

Benefits:

• Competitive Compensation
• Medical
• Dental
• Vision
• Life
• Disability
• PTO
• 401K

JMA Pediatrics conducts criminal background checks on all applicants prior to hire. A conviction will not necessarily disqualify you from employment, but will be considered in relation to the position and in accordance with applicable laws.

JMA Pediatrics is committed to Equal Employment Opportunity and does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law.