Patient Experience Specialist

Intermountain Healthcare Inc.; St. George (AK); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health St George Regional Hospital is seeking a Patient Service Representative (PSR) who serves as the first connection between Intermountain and patients. The role focuses on delivering exceptional customer/patient satisfaction by greeting, checking in/out, and verifying patient information while coordinating with caregivers.

The PSR will maintain patient records in the EMR, assist with registration, insurance verification, billing forms, and financial assistance education, and

Qualifications

• Six months of customer service experience.
• Basic computer skills (word processing & data entry).
• Professional manner and strong interpersonal skills.
• Ability to protect privacy and PHI of patients.

Responsibilities

• Greet and assist patients; check-in/out and verify information.
• Document calls and interactions in the EMR.
• Schedule appointments and manage registrations and insurance data.
• Assist with forms, billing needs, and financial assistance education.

Skills

Customer service

Data entry

Interpersonal skills

PHI privacy

Education

High school diploma

Tools

EMR systems

Job description

Intermountain Health St George Regional Hospital is seeking a Patient Service Representative (PSR) who serves as the first connection between Intermountain and patients. The role focuses on delivering exceptional customer/patient satisfaction by greeting, checking in/out, and verifying patient information while coordinating with caregivers.

The PSR will maintain patient records in the EMR, assist with registration, insurance verification, billing forms, and financial assistance education, and