Patient Access & Care Concierge

Lever, Inc.; Town of Florida (NY); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Free scans

Competitive wages

No nights

No weekends

Cross training

Health insurance

401(k)

Pet insurance

Paid holidays

PTO

Sick time

Job summary

SimonMed Imaging seeks a Patient Service Specialist to guide patients through admission, verify insurance, and process documentation for a seamless visit. You will play a key role in delivering a compassionate, efficient patient experience across imaging centers.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment while collaborating with clinical and support teams.

Qualifications

• Demonstrates empathy, respect, and genuine concern for patient needs.
• Clear, active listening and professional communication with patients and teams.
• Accurate collection and maintenance of patient demographics, insurance data, histories, forms and payments.
• Stay calm under pressure in high-volume settings and handle sensitive situations with professionalism.
• Take ownership, follow through on commitments, and support scheduling, billing, and patient flow.

Responsibilities

• Greet patients and facilitate the admission flow across imaging centers.
• Verify insurance and process necessary documentation for visits.
• Maintain accurate patient records and ensure smooth front desk operations.
• Resolve scheduling, billing, and patient flow issues to support a positive experience.

Skills

Patient-first mindset

Strong communication

Attention to detail

Adaptability

Reliability

Accountability

Problem solving

Education

High school diploma or equivalent

Tools

EMR/PM systems

Job description

SimonMed Imaging seeks a Patient Service Specialist to guide patients through admission, verify insurance, and process documentation for a seamless visit. You will play a key role in delivering a compassionate, efficient patient experience across imaging centers.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment while collaborating with clinical and support teams.