Patient Access & Care Concierge

Intermountain Healthcare Inc.; Salt Lake City (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Healthcare Inc. is seeking a Patient Service Representative at Memorial Clinic in Salt Lake City.

The PSR serves as first contact, greeting patients, checking in/out, and verifying information while delivering courteous, professional service across phone, in-person, and secure messaging channels. Responsibilities include scheduling appointments, collecting demographic data, obtaining insurance IDs, assisting with forms for billing, guiding patients through financial assistance, and

Qualifications

• Six months of customer service experience involving interactions with customers.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Multilingual preferred.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patient on financial assistance.
• Proactively requests payments from patients on current and past medical services.

Skills

Customer service

Interpersonal communication

Computer skills

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Healthcare Inc. is seeking a Patient Service Representative at Memorial Clinic in Salt Lake City.

The PSR serves as first contact, greeting patients, checking in/out, and verifying information while delivering courteous, professional service across phone, in-person, and secure messaging channels. Responsibilities include scheduling appointments, collecting demographic data, obtaining insurance IDs, assisting with forms for billing, guiding patients through financial assistance, and