Patient Access & Support Specialist

Intermountain Healthcare Inc.; Wheat Ridge (CO); On-site; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health in Wheat Ridge, Colorado, seeks a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet, check-in/out, verify information, and document interactions in the EMR while delivering exceptional service.

You will schedule visits, registrations, and handle insurance cards, pre-certifications, and billing support. A patient-centered, collaborative approach is essential to ensure accessibility and privacy.

Qualifications

• Six months of customer service experience.
• Basic computer skills including data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect PHI and confidentiality.

Responsibilities

• Answer calls and greet patients to ensure a positive experience.
• Document calls and information in the EMR accurately.
• Schedule appointments and manage registrations and demographics.
• Assist with insurance cards, IDs, and signatures as needed.
• Support patients with forms for billing and regulatory needs and educate on financial assistance.

Skills

Customer service

PHI privacy

Data entry

Interpersonal skills

Multilingual

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health in Wheat Ridge, Colorado, seeks a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet, check-in/out, verify information, and document interactions in the EMR while delivering exceptional service.

You will schedule visits, registrations, and handle insurance cards, pre-certifications, and billing support. A patient-centered, collaborative approach is essential to ensure accessibility and privacy.