Patient Experience Coordinator - Medical Receptionist

Summit Health; Lake Ronkonkoma (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Summit Health is seeking a Patient Service Representative to warmly welcome patients at CityMD locations and manage registration and intake with accuracy and courtesy.

You will handle phone and in-person inquiries, verify insurance eligibility, and coordinate with the billing team as needed. A High School Diploma or GED is required, with preference for prior high-volume service experience and bilingual abilities.

Qualifications

• High School Degree or GED.
• Experience in high-volume/high-intensity service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greet and welcome patients.
• Organize and coordinate patient intake and appointments.
• Enter/update patient information in the system.
• Assist patients with completion of paperwork as needed.
• Scan, update and file medical records.
• Answer phone calls, questions, etc. promptly and politely.
• Process medical insurance information and verify eligibility; liaise with Billing as appropriate.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of waiting room wait times and patient inquiries.

Skills

Customer service

Communication

Bilingual language skills

Education

High School Degree or GED

Tools

EHR system

Practice management system

Typing 55 wpm

Job description

Summit Health is seeking a Patient Service Representative to warmly welcome patients at CityMD locations and manage registration and intake with accuracy and courtesy.

You will handle phone and in-person inquiries, verify insurance eligibility, and coordinate with the billing team as needed. A High School Diploma or GED is required, with preference for prior high-volume service experience and bilingual abilities.