Patient Access & Care Concierge

UCLA Health; California; On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health’s Ventura Primary Care Clinic seeks a dedicated Patient Service Representative to support physicians and patients in assigned primary/specialty care. You will act as a liaison, assist with access to services, and ensure smooth communication with referring physicians across the health system.

Responsibilities include guiding patients, coordinating referrals, and following up via phone and Care Connect systems.

Qualifications

• Strong communication with patients and clinicians.
• Ability to navigate health systems and coordinate care.
• Professional demeanor and empathy in high-volume setting.

Responsibilities

• Serve as liaison between patients and physicians in the clinic.
• Help patients access services within UCLA Health system.
• Facilitate communication with referring physicians and resources.

Skills

Patient liaison

Communication with physicians

Customer service

Tools

EPIC/Care Connect

Job description

UCLA Health’s Ventura Primary Care Clinic seeks a dedicated Patient Service Representative to support physicians and patients in assigned primary/specialty care. You will act as a liaison, assist with access to services, and ensure smooth communication with referring physicians across the health system.

Responsibilities include guiding patients, coordinating referrals, and following up via phone and Care Connect systems.