Patient Services Representative - Primary Care, Ventura

University of California - Los Angeles Health; Ventura (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Ventura is seeking a Patient Service Representative for the Ventura Primary Care Clinic. You will serve as a liaison between patients and physicians, help patients access services, and support referrals and communications within the health system.

The role emphasizes compassionate service, teamwork with faculty and staff, and proficiency with EPIC/Care Connect. The pay range listed reflects hourly compensation.

Qualifications

• Ability to set priorities reflecting job responsibilities.
• Ability to build productive relationships with Faculty, Staff, Administration and patients.
• Ability to balance competing demands to maintain productivity.
• Excellent verbal communication to convey complex problems.
• Ability to interact diplomatically with patients across health levels.
• Ability to provide coverage for Community Clinics as assigned.

Responsibilities

• Act as a liaison for patients and physicians in the practice.
• Assist patients in accessing services within the health system.
• Facilitate communication with referring physicians.
• Refer patients to appropriate resources and provide follow-up via telephone.
• Support through EPIC/Care Connect and related systems.

Skills

Prioritization

Relationship-building

Creative problem-solving

Verbal communication

Patient diplomacy

Clinic coverage

Tools

EPIC/Care Connect

Hospital IT systems

Job description

Description

There's nothing more exciting and rewarding than being able to make a significant, positive difference in someone's life. At UCLA Health, you'll experience this joy every day while also enjoying the positive, supportive, and collaborative environment that makes ours one of the most loved workplaces. Join us and find out for yourself.

As a Patient Service Representative for our Ventura Primary Care Clinic, you will have the opportunity to provide direct support to the physicians and patients for assigned primary and/or specialty care. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

At UCLA Health, passionate clinicians in a wide range of disciplines have enabled us to become a world-renowned health system with four award-winning hospitals and more than 270 community clinics throughout Southern California. We're also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you're looking to experience greater challenge and fulfillment in your career, come to UCLA Health.

Pay Range: $31.88 - $45.66

Qualifications

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
• Ability to provide coverage for Community Clinics as assigned.

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs