Patient Services Liaison – Primary & Immediate Care

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Woodland Hills, CA is seeking a dedicated patient services / administrative assistant to support physicians and patients across primary and specialty care. You will act as a liaison, help patients access services within the health system, and coordinate with referring physicians.

The role requires strong prioritization, excellent verbal communication, diplomacy with diverse patient populations, and the ability to balance competing demands in a busy clinic environment.

Qualifications

• Ability to set priorities that reflect job importance.
• Ability to build productive relationships with Faculty, Staff, Administration and patients from diverse backgrounds.
• Ability to balance competing demands in a busy environment.
• Strong verbal communication to convey complex issues clearly.
• Ability to interact diplomatically with patients across varying health levels.
• Ability to cover Community Clinics as assigned.

Responsibilities

• Acting as a liaison for patients and physicians.
• Assisting patients in accessing services within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Skills

Priority setting

Relationship building

Handling competing demands

Verbal communication

Diplomacy with patients

Clinic coverage

Job description

UCLA Health in Woodland Hills, CA is seeking a dedicated patient services / administrative assistant to support physicians and patients across primary and specialty care. You will act as a liaison, help patients access services within the health system, and coordinate with referring physicians.

The role requires strong prioritization, excellent verbal communication, diplomacy with diverse patient populations, and the ability to balance competing demands in a busy clinic environment.