Patient Services Representative - Primary Care, Ventura

UCLA Health; California; On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health’s Ventura Primary Care Clinic seeks a dedicated Patient Service Representative to support physicians and patients in assigned primary/specialty care. You will act as a liaison, assist with access to services, and ensure smooth communication with referring physicians across the health system.

Responsibilities include guiding patients, coordinating referrals, and following up via phone and Care Connect systems.

Qualifications

• Strong communication with patients and clinicians.
• Ability to navigate health systems and coordinate care.
• Professional demeanor and empathy in high-volume setting.

Responsibilities

• Serve as liaison between patients and physicians in the clinic.
• Help patients access services within UCLA Health system.
• Facilitate communication with referring physicians and resources.

Skills

Patient liaison

Communication with physicians

Customer service

Tools

EPIC/Care Connect

Job description

Description

There's nothing more exciting and rewarding than being able to make a significant, positive difference in someone's life. At UCLA Health, you'll experience this joy every day while also enjoying the positive, supportive, and collaborative environment that makes ours one of the most loved workplaces. Join us and find out for yourself.

As a Patient Service Representative for our Ventura Primary Care Clinic, you will have the opportunity to provide direct support to the physicians and patients for assigned primary and/or specialty care.

Major duties include but are not limited to:

• acting as a liaison for the patients and physicians in the practice
• assisting patients in accessing service within the health system
• facilitating communication with referring physicians
• referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

At UCLA Health, passionate clinicians in a wide range of disciplines have enabled us to become a world-renowned health system with four award-winning hospitals and more than 270 community clinics throughout Southern California. We're also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you're looking to experience greater challenge and fulfillment in your career, come to UCLA Health.

• Pay Range: $31.88 - $45.66