Patient Access & Care Concierge

Roswell Park Comprehensive Cancer Center; Buffalo (NY); On-site; USD 56,000 - 69,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center in Buffalo, NY seeks a Patient Communications Liaison in the Central Access Center. You will be the first point of contact for patients, caregivers, and providers across phone, email, chat, and portal channels, guiding them through the care journey with empathy and accuracy.

You will coordinate referrals, share cancer care information, support portal access, and help ensure timely communication among teams.

Qualifications

• Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field.
• Excellent customer service and communication skills.
• Ability to build trust with patients, families and healthcare professionals.

Responsibilities

• Serve as primary contact for patients, caregivers, community members, and healthcare providers via phone, email, chat, and web platforms.
• Provide accurate information about Roswell Park's cancer care services, programs, trials, and resources.
• Guide new patients through referral and intake, ensuring a smooth transition into care.
• Coordinate communication between patients, caregivers, physicians, and clinical support teams.
• Respond to patient concerns with empathy and professionalism, following up to ensure resolution.

Skills

Customer service excellence

Communication skills

Empathy

Organizational skills

Tech-savvy

Problem-solving

Attention to detail

Team collaboration

Healthcare experience

Education

Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field

Tools

CRM systems

Job description

Roswell Park Comprehensive Cancer Center in Buffalo, NY seeks a Patient Communications Liaison in the Central Access Center. You will be the first point of contact for patients, caregivers, and providers across phone, email, chat, and portal channels, guiding them through the care journey with empathy and accuracy.

You will coordinate referrals, share cancer care information, support portal access, and help ensure timely communication among teams.