Patient Care Navigator & Communications Liaison

Roswell Park Comprehensive Cancer Center

Roswell (GA)

On-site

USD 53,000 - 72,000

Full time

14 days+

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Job summary

Roswell Park Comprehensive Cancer Center is seeking a Patient Communications Liaison to welcome patients, caregivers, and providers, guiding them through referrals and intake with compassionate, accurate information. You will coordinate between patients and clinical teams, resolve concerns, and ensure a seamless care experience using portals and tech tools.

The role emphasizes empathy, listening, and problem-solving in a fast-paced healthcare environment, with a starting salary around market

Qualifications

Experience in healthcare, patient access, customer support, contact center operations or related service-focused environments.
Excellent organizational and multitasking abilities.
Ability to listen, problem-solve, and build relationships.

Responsibilities

Serve as a primary point of contact for patients, caregivers, community members, and healthcare providers via phone, email, chat, and other channels.
Provide accurate information about Roswell Park's cancer care services, programs, trials, and resources.
Help guide new patients through referral and intake processes for a smooth transition into care.
Coordinate communication between patients, caregivers, physicians, and clinical teams.
Respond to patient concerns with empathy, professionalism, and a focus on resolution.
Follow up on inquiries to ensure issues are addressed and expectations met.