Patient Access & Billing Specialist

Trinity Health Corp.; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Trinity Health Corp. seeks a friendly front desk receptionist to greet patients and visitors, verify information, collect co-pays, and coordinate admissions.

You will answer phones, schedule appointments, and support the nursing and registration teams in delivering a smooth patient experience. The ideal candidate has a high school diploma, basic computer skills, and is willing to obtain BLS certification and mandatory reporter training within three months.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for Healthcare Provider certified or obtained within three months.
• Proof of completion of Mandatory Reporter abuse training within three months.
• Computer experience required.
• Other trainings may be required upon hire.

Responsibilities

• Serves as the first point of contact for patients and visitors and is responsible for ensuring a positive experience in order to increase patient satisfaction and the overall consumer experience.
• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answers incoming phone calls and directs appropriately.
• Coordinates, registers and schedules appointments according to office guideline and utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately; confirms next day appointment as well as Missed Appointment Policy and sends out the appropriate communications.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Monitors patient waiting time and maintains patient flow.
• Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Maintains accurate balance of petty cash.
• Perform other duties as assigned.

Job description

Trinity Health Corp. seeks a friendly front desk receptionist to greet patients and visitors, verify information, collect co-pays, and coordinate admissions.

You will answer phones, schedule appointments, and support the nursing and registration teams in delivering a smooth patient experience. The ideal candidate has a high school diploma, basic computer skills, and is willing to obtain BLS certification and mandatory reporter training within three months.