Patient Access & Billing Specialist

Intermountain Healthcare Inc.; San Jose (CA); Sur place; USD 27 000 - 39 000; Plein temps

Résumé du poste

Intermountain Health is seeking a Patient Access Registration Specialist I to deliver outstanding customer service and ensure accurate patient intake, scheduling, and financial interactions. You will verify demographics and insurance, collect co-pays, and guide patients through payment options within a busy health system.

Role requires computer proficiency, familiarity with Epic, and ability to work in a fast-paced environment while upholding privacy and regulatory standards.

Qualifications

• Customer service experience, preferably in a healthcare setting, is required.
• Demonstrated proficiency in computer skills including Microsoft Office, internet and email.
• Experience with Epic preferred.

Responsabilités

• Greet and assist patients and visitors in a courteous and professional manner.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide patients with information on financial assistance, payment plans, and charity care.
• Explain and obtain signatures on consent forms, policies, and disclosures.
• Provide patients with directions, maps, and parking information.
• Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.

Connaissances

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Formation

High School diploma or equivalent

Outils

Epic

Description du poste

Intermountain Health is seeking a Patient Access Registration Specialist I to deliver outstanding customer service and ensure accurate patient intake, scheduling, and financial interactions. You will verify demographics and insurance, collect co-pays, and guide patients through payment options within a busy health system.

Role requires computer proficiency, familiarity with Epic, and ability to work in a fast-paced environment while upholding privacy and regulatory standards.