Patient Access & Billing Specialist

FMOL Health; Monroe (LA); On-site; USD 36,000 - 42,000; Full time

Job summary

FMOL Health is seeking a Patient Registration Clerk to accurately register patients in the EMR, verify insurance coverage, and collect payments while ensuring a best-in-class patient experience. The role operates under supervision and follows established guidelines, interacting closely with clinic staff.

Responsibilities include front desk duties, billing procedures, and resolving payment discrepancies, with focus on patient rights, schedule management, and use of Epic for patient data entry and

Qualifications

• 6 months of experience in a customer service/front desk role, or a graduate of a front office/medical office program.
• Bachelor's degree may substitute for experience.
• High School Diploma or equivalent is required.

Responsibilities

• Register patients in the EMR accurately and verify insurance coverage.
• Explain billing procedures and anticipated charges to patients to minimize questions.
• Welcome patients politely and maintain a positive patient experience.
• Answer questions and address concerns from patients and family members.
• Collect required payments and manage accounts to monitor financial responsibility.
• Enter patient charges and update records in the clinic system (Epic).
• Balance cash, process batches daily, and reconcile related reports.

Skills

Customer service

Front desk

Multi-tasking

Critical thinking

Education

High school diploma or equivalent

Tools

Epic

Job description

FMOL Health is seeking a Patient Registration Clerk to accurately register patients in the EMR, verify insurance coverage, and collect payments while ensuring a best-in-class patient experience. The role operates under supervision and follows established guidelines, interacting closely with clinic staff.

Responsibilities include front desk duties, billing procedures, and resolving payment discrepancies, with focus on patient rights, schedule management, and use of Epic for patient data entry and