Patient Access & Billing Specialist

FMOL Health; Lafayette (LA); On-site; USD 32,000 - 44,000; Full time

Job summary

FMOL Health in Lafayette, LA is seeking a Front Desk / Billing Clerk to register patients in the EMR, verify insurance, collect payments, and ensure a best-in-class patient experience. The role works under supervision and follows established guidelines.

The ideal candidate has at least 6 months in a customer service/front desk role; high school diploma required. Proficiency in Epic and basic computer literacy are essential to handle charges, balances, and coordination with clinicians.

Qualifications

• 6 months experience in a customer service/front desk role or a graduate of a front office/medical office program.
• Bachelor's degree may substitute for experience.
• Proficient in basic computer systems and EMR software.

Responsibilities

• Register patients accurately in EMR and verify insurance coverage.
• Explain billing procedures and anticipated charges to patients.
• Assist patients with payment collection and setting up payment plans.
• Maintain accurate patient records and ensure data integrity in Epic.
• Coordinate with clinicians to facilitate referrals and schedule appointments.
• Provide excellent customer service and maintain a professional demeanor.

Skills

Customer service

Multi-tasking

Critical thinking

Computer literacy

Epic proficiency

Professional demeanor

Education

High School Diploma or Equivalent

Tools

Epic

Job description

FMOL Health in Lafayette, LA is seeking a Front Desk / Billing Clerk to register patients in the EMR, verify insurance, collect payments, and ensure a best-in-class patient experience. The role works under supervision and follows established guidelines.

The ideal candidate has at least 6 months in a customer service/front desk role; high school diploma required. Proficiency in Epic and basic computer literacy are essential to handle charges, balances, and coordination with clinicians.