ED Patient Access Specialist - Full-Time Days

Bronson Methodist Hospital; Kalamazoo (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Bronson Methodist Hospital in Kalamazoo is seeking a Patient Representative for the ED to support patient access needs. You will greet and register patients, verify insurance, explain financial responsibilities, schedule appointments, and help with billing inquiries.

The role emphasizes accurate data entry, HIPAA compliance, and strong customer service in a fast-paced hospital setting. The position is full-time with a day shift.

Qualifications

• High school diploma or GED required.
• Previous customer service experience required.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and patient rights.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment.
• Experience with multiple computer applications/operating systems, and office machines.
• Greets and/or registers patients accurately and efficiently.

Responsibilities

• Greet and register patients and collect demographic and insurance information.
• Verify insurance eligibility and provide price estimates to patients.
• Schedule appointments across multiple facilities and departments.
• Collect and enter payments; follow balancing procedures.
• Enter physician orders and scans/forms; maintain patient confidentiality.
• Assist with revenue cycle processes and ensure accurate registration impacts satisfaction.

Skills

Customer service

Attention to detail

Multitasking

Communication

Education

High school diploma or GED

Tools

Windows OS

Typing 45 WPM

Job description

Bronson Methodist Hospital in Kalamazoo is seeking a Patient Representative for the ED to support patient access needs. You will greet and register patients, verify insurance, explain financial responsibilities, schedule appointments, and help with billing inquiries.

The role emphasizes accurate data entry, HIPAA compliance, and strong customer service in a fast-paced hospital setting. The position is full-time with a day shift.