Patient Service & Revenue Support Specialist

Duke Clinical Research Institute; Durham (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Duke Health's Patient Revenue Management Organization seeks a PSA—Patient Service Associate to support daily clinic prep, patient check-in/out, charge posting, and scheduling. This role focuses on accurate data entry, payment processing, and courteous patient service in a fast-paced environment.

Ideal candidates have at least one year of experience in healthcare or service roles, knowledge of medical terminology, and strong communication skills.

Qualifications

• Minimum of one year of work experience in patient service or healthcare setting.
• Ability to verify patient information and manage payments.
• Strong organizational and interpersonal skills.

Responsibilities

• Check-in/out patients and schedule appointments.
• Enter pre-visit orders and manage patient records.
• Explain billing to patients according to policies.

Skills

Strong verbal and written comm.

Basic PC and data entry

Knowledge of medical terminology

Customer service oriented

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health's Patient Revenue Management Organization seeks a PSA—Patient Service Associate to support daily clinic prep, patient check-in/out, charge posting, and scheduling. This role focuses on accurate data entry, payment processing, and courteous patient service in a fast-paced environment.

Ideal candidates have at least one year of experience in healthcare or service roles, knowledge of medical terminology, and strong communication skills.