Patient Access & Billing Coordinator

Banner Health; Phoenix (AZ); On-site; USD 42,000 - 48,000; Full time

Job summary

Banner Health is seeking a Front Office/Customer Experience Representative to greet patients, register information, verify insurance, and guide patients through financial options. This role requires strong customer service and professional communication to ensure a welcoming experience at the Banner Health Center Greenway in Phoenix.

You will handle scheduling, payments, and basic records requests while supporting a fast-paced clinic environment.

Qualifications

• Requires high school diploma/GED or equivalent work knowledge.
• Strong interpersonal, oral, and written communication skills.
• Experience in patient-facing or health care settings preferred.

Responsibilities

• Register/check-in patients and collect intake forms.
• Verify insurance eligibility and obtain pre-certifications/referrals.
• Explain financial policies and collect patient liability.
• Enter payments and reconcile daily charges.
• Schedule visits and coordinate with care teams to optimize flow.
• Respond to patient inquiries via phone, email, or in person.
• Assist in obtaining patient medical records per policy.

Skills

Customer service

Interpersonal communication

Phone etiquette

Multitasking

Written communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Banner Health is seeking a Front Office/Customer Experience Representative to greet patients, register information, verify insurance, and guide patients through financial options. This role requires strong customer service and professional communication to ensure a welcoming experience at the Banner Health Center Greenway in Phoenix.

You will handle scheduling, payments, and basic records requests while supporting a fast-paced clinic environment.