Patient Access & Billing Coordinator II

Rutgers University; New Brunswick (NJ); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation and holidays

Retirement benefits

Educational benefits

Life insurance

Employee discounts

Job summary

Rutgers University, The State University of New Jersey, seeks a Clinic Services Representative II for the Surgery General department at RWJ Medical School. The role performs administrative tasks to support efficient office operations, including patient scheduling, registrations, HIPAA paperwork, insurance verification, and billing inquiries.

Minimum qualifications include 2 years clerical experience in medical settings and strong data entry skills.

Qualifications

• Two (2) years of progressively responsible clerical experience required, preferably in a physician office or other medical setting.
• Prior experience accessing and retrieving information from computer database required.
• Ability to understand and follow oral and written instructions required.
• Strong oral and written communications skills required.
• Ability to work in stressful environment while maintaining a professional demeanor and customer service orientation required.
• Familiarity with billing and collections software preferred.
• Prior experience in billing and collections or other business oriented processes preferred.
• Familiarity with medical terminology desirable.

Responsibilities

• Answers the telephone with a pleasant demeanor, always identifying self, and location.
• Competently performs financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options.
• Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements.
• Maintains Computer Databases entering changes in demographic, insurance, and other information as required.
• Collects co pays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions.
• Processes, researches and answers any verbal or written routine patient billing inquiries in a timely manner. Refers more complex inquiries to appropriate individual or area in accordance with established policies and procedures.

Skills

Customer service

Billing knowledge

Data entry

Oral & written communication

Tools

Billing software

Job description

Rutgers University, The State University of New Jersey, seeks a Clinic Services Representative II for the Surgery General department at RWJ Medical School. The role performs administrative tasks to support efficient office operations, including patient scheduling, registrations, HIPAA paperwork, insurance verification, and billing inquiries.

Minimum qualifications include 2 years clerical experience in medical settings and strong data entry skills.